Refund policy

At Mokosh, we want you to shop with complete confidence. If you're not fully satisfied with your purchase, we offer a simple and hassle free return and exchange process. Please read the details below carefully.

1. Return & Exchange Window

• We accept returns and exchanges for 7 days from the date of delivery.
• Once a return is picked up, it may take an additional 5 - 7 business days to reach our warehouse.
• A reverse shipment & handling fee of INR.100 will be Charged.

 

2. Reverse Pick-Up Service

• Mokosh offers a reverse pick-up facility for returns.
• Our courier partner will make two pick-up attempts for your return package.
• If both pick-up attempts fail, you will need to self-ship the item to our business address.
• Reverse pick up availability depends on whether the service is serviceable at your area's pincode.

3. Refunds on Cash on Delivery (COD) Orders

• For COD orders, once the return is picked up and verified, you will receive store credit (not a bank refund) equal to your order value. Store credit may also come with special offers/benefits on your next purchase.
• Store credit is issued to your registered email address or phone number within 1–2 business days.
• This store credit can be redeemed on any future purchase, at your convenience.
• If you prefer, a bank transfer is also available for COD orders on request, subject to a nominal handling charge.

4. Condition of Returned Products

• Returned products must be sent back unused, unworn, and in their original condition.
• Refunds will not be issued for products that appear worn, used, or ill-fitting due to misuse.

 

5. Refund Processing Time

• Once your return is received and approved, please allow up to 7 business days for the refund to reflect in your bank account.

 

6. Order Cancellations

• Orders can only be cancelled before they have been shipped from our warehouse.
• Once an order is dispatched, it cannot be cancelled you may initiate a return after delivery instead.

 

7. Shipping Charges

• Shipping charges are non-refundable under all circumstances.
  
  
  

8. Non-Serviceable Pincodes

If your pincode is not serviceable by our courier partners for reverse pick-up, you will need to ship the return back to us at your own end. In such cases:

• For returns: You will receive a full refund  the standard ₹100 return charge will not be deducted.
• For exchanges: Mokosh will bear the delivery charges for shipping the replacement product to you.

9. Need Help? Contact Us